How do I cancel without any billing surprises?

Canceling is easy. Here’s what to know first so nothing catches you off guard.

Tell us you’re leaving

Your account stays open, and keeps billing, until you tell us you want to cancel. You can do that in your client portal or by email at support@fiwiweb.com.

Just stopping your payments doesn’t cancel your service.

Cancel before you renew

Plans renew on their own for the same length you first picked. To stop a renewal, cancel before your renewal date. We email you at least 7 days ahead, so watch for that reminder.

How to cancel hosting

Follow the steps in How do I cancel my hosting service? You can cancel right away or at the end of the time you’ve already paid for.

Canceling Website Partner

Give us 30 days’ notice in writing. A ticket or an email both work.
Website Partner has a 12-month minimum. After that, it runs month to month.
Want to take your website design to another host within the first 12 months? A one-time design buyout fee applies. After 12 months, there’s no fee and the design is yours.
Your text, logos and photos are always yours.

Domain names

Domain fees can’t be refunded. Any domain you registered with us is yours, as long as your account is paid up. You can renew it with us or move it wherever you like.

Before you go

We take daily offsite backups and keep the last 3 days. Still, download your own copy of your website files before you cancel. Once the account is closed, they’re gone.