Can I get a refund?

Yes. If you’re new to FiwiWeb, you get a full refund of your hosting fees when you cancel within your first 30 days. No hard feelings.

Who it’s for

The 30-day money-back guarantee is for first-time accounts. If you’ve had an account with us before, or you’re opening a second one, it doesn’t apply.

How to ask for a refund

1. Log in to your client portal.
2. Open a support ticket and tell us you’d like a refund.
3. Send it within 30 days of signing up. We need the request in writing, and a ticket counts.

What we refund, and what we can’t

• We refund: your basic hosting fees.
• We can’t refund: domain names, third-party licenses, admin fees, or custom software setup fees.
• Got a free domain? We take the normal price of that domain out of your hosting refund. The domain stays yours.

After 30 days

Once the 30 days are up, monthly and yearly payments aren’t refundable. That includes plans where you got a free month.

We also can’t refund an account that we close for breaking our Terms of Service or Acceptable Use Policy.